These Terms of Service ("Terms") govern the relationship between the business that opens a store or corporate site using the Masufy software and hosting service (the "Service") ("Merchant", "you") and Masufy ("Masufy", "we"). The agreement is formed when you accept the Terms during store setup; the version you accepted, the date and your IP address are recorded.
1. Nature of the Service
Masufy provides software and hosting that lets businesses run websites and stores on their own domains. Masufy is not a marketplace, is not a party to the sales made in your store, does not sell on your behalf and does not collect the sale price. Payments are collected through the payment institution account you open in your own name (for example iyzico or PayTR). You are the seller of the goods and services sold in your store.
2. Your account
- You are responsible for the accuracy of the information you provide and for the security of your account and password.
- Actions of team members you add to your account are deemed your actions.
- You use the Service for commercial or professional purposes; this is not a consumer contract.
3. Your responsibilities as the seller
You alone are responsible for all sales made in your store and for its content, in particular:
- Consumer law: pre-contractual information, contract, delivery, right of withdrawal, returns and refunds under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation. The contract templates and tools Masufy provides are a convenience; checking that they fit your business, and obtaining legal advice where needed, is your responsibility.
- Seller details: the accuracy of your trade name, tax/MERSİS number, address and contact details, your ETBİS registration and any other registrations and permits.
- Products and prices: accurate descriptions, prices, stock and delivery information; selling restricted or licensed products lawfully.
- Tax and invoicing: the taxation of your sales and your invoice and e-Archive/e-Invoice obligations.
- Personal data: you are the data controller under Turkish Personal Data Protection Law No. 6698 (KVKK) for your store's visitors and customers; publishing your privacy notice, obtaining consent where required and answering requests are yours. Masufy processes this data only to provide the Service, as your data processor.
4. Commercial electronic messages and İYS
You are the sender (the "service provider" under Law No. 6563) of the newsletters, campaigns, abandoned-cart reminders and similar marketing e-mails sent from your store. Obtaining the recipients' consent, registering with the Message Management System (İYS), uploading consents to İYS and honouring opt-outs are your responsibility. The İYS declaration you give in the panel is your statement that you meet these obligations; Masufy does not verify it. Masufy does not send your marketing messages from its own infrastructure: they are sent only through the e-mail account you connect in the panel (your SMTP server or e-mail service provider) and from your own address. The obligations of sending, including checking each recipient's consent in İYS before sending, are yours and your chosen e-mail provider's; Masufy only provides the software that composes the message. No marketing message is sent for a store without an İYS declaration or without its own connected e-mail account. The credentials of the connected account are stored encrypted and used only to send on your instruction. You warrant that every recipient you instruct us to send to has given consent that is registered in İYS. The consent records, unsubscribe links and sending restrictions Masufy provides help you comply; Masufy does not assume this responsibility.
4/A. Processing of personal data (data processing annex)
Masufy processes the personal data of your store's visitors and customers on your behalf under KVKK art. 12, only to provide the Service:
- Instructions: data is processed only as set out in these Terms and your panel settings; it is not used for other purposes or sold.
- Confidentiality and security: access is limited to authorised staff; data is encrypted in transit, database access is authorised at row level, and encrypted backups are taken regularly.
- Sub-processors and transfers abroad: the Service runs on database and file storage (Supabase, EU – Frankfurt), application hosting (Vercel), content delivery and security (Cloudflare), e-mail delivery (Resend), error monitoring (Sentry) and rate limiting (Upstash). Their servers are outside Türkiye, so data is transferred abroad within the scope of KVKK art. 9. Changes are published on this page.
- Breach notification: we notify you without delay when we learn of unauthorised access; notifying the Board and data subjects is yours as the controller, and we provide the information needed.
- End of the agreement: on termination, data is returned to you on request and deleted, subject to legal retention obligations.
- Information and audit: we answer reasonable requests for information showing compliance with these obligations.
5. Fees, trial and cancellation
- Fees and plans are listed in the pricing section of masufy.com. New stores start with a 14-day trial.
- Fees are paid in advance for the period you choose. You may cancel at any time; cancellation takes effect at the end of the paid period and unused time is not refunded.
- If payment is not made, your store may be put into maintenance mode after notice.
- Fee changes are announced at least 30 days in advance.
6. Unacceptable use
You may not use the Service to sell unlawful goods or services, publish fake or misleading content or content that infringes others' intellectual property, for phishing, malware, unsolicited bulk messaging or anything that disrupts the Service. In such cases Masufy may remove content or suspend your store.
For the content of your store Masufy is a hosting provider under Law No. 5651: it does not monitor content in advance and removes unlawful content when notified or ordered by the competent authorities, informing you. Notices of unlawful content go to destek@masufy.com. As required by law, Masufy keeps traffic records of its service (including the account, time and IP address of content operations) for at least one and at most two years.
7. Content and intellectual property
- You keep the rights to the content you upload (text, images, logos, product information) and allow us to host, display and back it up to provide the Service.
- You warrant that your content does not infringe third-party rights.
- The Masufy software, themes and design system belong to Masufy; you receive a right to use them for the term of the Service.
8. Availability and limitation of liability
- We take reasonable care to provide the Service without interruption or error and keep regular backups. The Service is provided "as is"; maintenance, failures of third-party providers (hosting, payment institutions, e-mail, carriers) and force majeure may cause interruptions.
- To the extent permitted by law, Masufy is not liable for indirect losses such as lost profits, lost sales, lost data or reputational harm. Masufy's total liability under these Terms is limited to the fees you paid for the Service in the 12 months before the event causing the loss. This limit does not apply to losses caused by Masufy's wilful misconduct or gross negligence.
9. Indemnity
You indemnify Masufy against claims, administrative fines and related reasonable costs (including legal fees) brought against Masufy because of your store's sales or content, the commercial messages you send, or your breach of law or these Terms. Masufy will notify you within a reasonable time after learning of such a claim.
10. Suspension and termination
- You may end your account and subscription from the panel at any time.
- Masufy may suspend the Service or terminate the agreement for a serious breach of these Terms, unlawful use or unpaid fees, with prior notice except in urgent cases.
- After termination we will, on request, help you export your data. Data is deleted within a reasonable time, subject to legal retention obligations.
11. Changes
We may update these Terms. A new version is shown to you in the panel and becomes binding only when you expressly accept it; until then the previous version applies. If you do not accept it you may end your subscription at any time; Masufy may terminate the agreement with a Merchant who does not accept the new version on at least 30 days' notice.
12. Governing law and jurisdiction
These Terms are governed by the laws of the Republic of Türkiye. For Merchants who are merchants (tacir) under Turkish law (Code of Civil Procedure art. 17), the Istanbul (Central) Courts and Enforcement Offices have jurisdiction. Masufy's electronic records (including acceptance and operation logs) may be used as evidence in disputes.
13. Contact
For questions about these Terms, write to destek@masufy.com.
This English text is a translation for convenience; the Turkish version prevails.